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Integration courses

Help me Fix and Aidenn Course


Description
This short course will help you better understand how you can use Fixflo and Help me Fix together to provide an even better service to your tenants and landlords, resolving issues with their AI chat, Aidenn, or via video triage with experienced contractors.

This course will save your progress, so you can revisit modules at any time.

Enjoy the course!
Content
  • course agenda
  • Help me Fix and Aidenn course agenda
  • Introduction to Help me Fix and Aidenn (2 minutes)
  • Video: Introduction to Help me Fix and Aidenn (1 minute)
  • Not a Help me Fix customer? No problem... get in touch to find out more
  • Key learnings: Introduction to Help me Fix and Aidenn
  • Aidenn (5 minutes)
  • Video: What is Aidenn? (3 minutes)
  • Key learnings: What is Aidenn?
  • Key learnings: Aidenn's Connected Skills
  • Key learnings: Aidenn Assist
  • Key learnings: Ask Aidenn
  • Quiz: All about Aidenn (3 questions)
  • Video triage (5 minutes)
  • Video: What is video triage? (2 minutes)
  • Key learnings: Video triage (1 of 2)
  • Key learnings: Video triage (2 of 2)
  • Help me Fix (5 minutes)
  • Video: How does Help me Fix work? (2 minutes)
  • Key learnings: How Help me Fix works (1 of 2)
  • Key learnings: How Help me Fix works (2 of 2)
  • Quiz: How Help me Fix works (3 questions)
  • Video: A look at the journey when an issue is assigned to Help me Fix
  • Job reports (5 minutes)
  • Video: What is a job report? (3 minutes)
  • Key learnings: A job report
  • Key learnings: Job Report Status Options
  • Key learnings: If additional work is required
  • Quiz: The job report quiz (3 questions)
  • How it all works in Fixflo (10 minutes)
  • Video: What happens in Fixflo? (4 minutes)
  • Key learnings: What happens on Fixflo (1 of 3)
  • Key learnings: What happens on Fixflo (2 of 3)
  • Key learnings: What happens on Fixflo (3 of 3)
  • Quiz: What happens on Fixflo (3 questions)
  • Video: How to best keep track of all of your Help me Fix issues (3 minutes)
  • Key learnings: Keeping track of your issues which sit with Help me Fix
  • Key learnings: The dashboard panels you can use to keep on top of these issues
  • feedback
  • Feedback survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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