Get this course

Fixflo Manager Features

SLAs Course


Description
This short course will help you better understand how you can use the SLA feature which is part of our Fixflo Manager package. By completing this course you will understand how to create new service level agreements and track these, in order to ensure you are completing issues within a timely manner.

This course will save your progress, so you can revisit modules at any time.

Enjoy the course!
Content
  • course agenda
  • SLA course agenda
  • Introduction to SLAs (2 minutes)
  • Video: Introduction to SLAs (1 minute)
  • Upgrade to Fixflo Manager
  • Key learnings: Introduction to SLAs
  • How to set your custom priorities on Fixflo (5 minutes)
  • Video: How to set your custom priorities on Fixflo (3 minutes)
  • Key learnings: Introduction to your issue priorities onto Fixflo
  • Interaction slide: How to amend your fault priorities on Fixflo
  • Quiz: How to amend your fault priorities on Fixflo (2 questions)
  • How to set your reminder dates and business hours on Fixflo (8 minutes)
  • Video: How to set your reminder dates and business hours (4 minutes)
  • Key learnings: How to set up your business hours on Fixflo
  • Interaction slide: How to set up your business hours on Fixflo
  • Key learnings: Your reminder dates on Fixflo
  • Interaction slide: How to amend your reminder dates on Fixflo
  • Quiz: Your business hours and reminder dates on Fixflo (4 questions)
  • How to create SLAs (15 minutes)
  • Video: How to create SLAs (9 minutes)
  • Key learnings: How to create SLAs
  • Interaction slide: How to create SLAs
  • Key learnings: The fields available when you create a new SLA (1 of 2)
  • Key learnings: The fields available when you create a new SLA (2 of 2)
  • Key learnings: The filters available when you create a new SLA
  • Quiz: Create a new SLA (2 questions)
  • How to track your slas (8 minutes)
  • Video: How to track your SLAs (4 minutes)
  • Key learnings: How to track your SLAs
  • Interaction slide - How to track your SLAs on your SLA report
  • Interaction slide - How to track your SLAs on your issues
  • Interaction slide - How to track your SLAs on your dashboard (1 of 2)
  • Interaction slide - How to track your SLAs on your dashboard (2 of 2)
  • Quiz: How to track your SLAs (3 questions)
  • feedback
  • Feedback survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
Back