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Short courses

How Occupiers Report Issues Course


Description
This short course will help you better understand how your occupiers use Fixflo to report maintenance issues to you.

This course will save your progress, so you can revisit modules at any time.

Enjoy the course!
Content
  • Course agenda
  • How occupiers report issues course agenda
  • Introduction to the course (4 minutes)
  • Video: Introduction to how your occupiers report issues on Fixflo (2 minutes)
  • Key learnings: Introduction to how occupiers report issues online
  • Key learnings: The language tool on the occupier side of Fixflo
  • How occupiers report issues on Fixflo (11 minutes)
  • Video: How occupiers report issues on Fixflo (6 minutes)
  • Key learnings: Fixflo's guidance and advice pop ups
  • Key learnings: How occupiers report issues
  • Video: The emails which are sent out once an issue is reported (1 minute)
  • Key learnings: Emails which are sent out once the issue has been reported
  • Quiz: How occupiers report issues on Fixflo (4 questions)
  • Feedback
  • Feedback survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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