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Short courses

Dashboard Course


Description
This short course will help you better understand how you can use the dashboard on a day to day basis, ensuring that you keep on top of all of your jobs.

This course will save your progress, so you can revisit modules at any time.

Enjoy the course!
Content
  • Course agenda
  • Dashboard course agenda
  • Introduction to the dashboard course (1 minute)
  • Video: Introduction to your dashboard (1 minute)
  • Customising your dashboard (7 minutes)
  • Video: How to customise your default dashboard (3 minutes)
  • Key learnings: How to customise your dashboard
  • Quiz: How to customise your dashboard (2 questions)
  • Using the panel 'Reported issues to do' (11 minutes)
  • Video: How to use the panel 'Reported issues to do' (5 minutes)
  • Key learnings: Reported issues to do
  • Key learnings: The reminder date
  • Quiz: How to use the panel 'Reported issues to do' (3 questions)
  • Using the panel 'Issues requiring attention' (10 minutes)
  • Video: How to use the panel 'Issues requiring attention' (4 minutes)
  • Key learnings: Issues requiring attention
  • Key learnings: Issues requiring attention, by status
  • Quiz: How to use the panel 'Issues requiring attention' (4 questions)
  • All other panels on your dashboard (5 minutes)
  • Video: Understanding all of the panels on your default dashboard (3 minutes)
  • Key learnings: Other panels available on the default dashboard
  • Panel filters (7 minutes)
  • Video: Getting to grips with the filters on a per panel basis (3 minutes)
  • Key learnings: Filters on a per panel basis
  • Quiz: Filters on a per panel basis (3 questions)
  • Configuring your dashboard panels (5 minutes)
  • Video: Configuring your dashboard panels (4 minutes)
  • Key learnings: Configuring your dashboard panels
  • Interaction slide: Configuring your dashboard panels (1/2)
  • Interaction slide: Configuring your dashboard panels (2/2)
  • Insights dashboard (5 minutes)
  • Video: Fixflo's insights dashboard (5 minutes)
  • Key learnings: Fixflo's insights dashboard
  • Key learnings: How to improve your time to resolution and time to response rate
  • Introducing Fixflo Manager and multiple dashboards (8 minutes)
  • Video: Introducing multiple dashboards (8 minutes)
  • Key learnings: Fixflo Manager
  • Feedback
  • Feedback survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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